The status quo police is back, the innovation killers, with yet another article about how we should embrace maintenance because innovation is overrated. Last year I put my two cents in on this same topic and argued that though innovation has become diluted and meaningless maintenance is overrated.
Last year I advised a restaurant owner on customer experience strategy for his restaurant. He had previously done benchmarking against other restaurants, but felt and knew he was missing something more deeper, something that would stick with people. Being a giver by nature, he wanted that same attitude to be part of the day to day operation; he felt that was missing. …
Photo by Esther Lin
Every business misses the future and gets disrupted by an outsider. This happens because the incumbents are stuck in their ways, doing the same thing over and over again and never zoom out to take a look at the macro view.
This happens everywhere, including domains where you least expect. Case in point: the fight business.
An organization’s value proposition is its promise. How many really deliver or exceed on their promise?…
Often I get asked about what the best marketing strategy is. Before answering the question, I make people consider the fact that it’s hard to pay attention to anything on a day to day basis when we are bombarded with so information, notifications and all types of distractions. …
in Innovation, Leadership
No matter how much effort we put into codifying it, innovation is really hard because it’s all about combating human nature; both inside and outside the business. …
If you ever get to collaborate with me (I wrote a User Manual to Jorge Barba if you’re interested), know that one of my pet peeves is limitations; I hate being fit into a box. For me, limits and fears are just an illusion. So, I approach everything with a sense of possibility rather than a sense of “this is how it is”.