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Why don’t more people disrupt themselves?

Posted by Jorge on
Feb 08 2012
Behavior, Innovation
7 Comments

I spotted this tweet by fellow Renegade @stevekoss in response to this tweet by @wadhwa:

One word: Inertia. But I also think it’s because people don’t know what reinvention even means. And since reinvention doesn’t happen in a heart beat, people have a hard time identifying anything that changed for the better. Continue reading →

Engage in sci-fi thinking to understand what makes people tick

Posted by Jorge on
Feb 07 2012
Creativity, Innovation, Leadership
0 Comments
Shock diamond

Image via Wikipedia

Last week I gave a workshop on how to mine social networks for insights. I used Facebook’s Fan Pages as a use case. Many of the participants were surprised as they didn’t visit Fan Pages and thought most were spammy. They also said they didn’t like it when brands suddenly went off topic because businesses should be serious, not fun (dominant assumption calling to be turned upside down).

And boy were they surprised with what I told them next… Continue reading →

Innovation must reads of the week: How to think about the future

Posted by Jorge on
Feb 05 2012
Must reads of the week
0 Comments
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The Pivot?

Posted by Jorge on
Feb 04 2012
Strategy
1 Comments

It’s funny how we humans assign different names to concepts that have existed for a long time. We coin new terms that embody old concepts. Take the concept of ‘The Pivot‘.

It’s become the new buzzword in Entrepreneurship circles thanks to Eric Ries and his Lean Startup concept:

Lean startup guru Eric Ries recommends that start-ups refine their business models through small tweaks—or pivots. Continue reading →

Guestology: How Disney anticipates guests needs

Posted by Jorge on
Feb 01 2012
Customer Service, Innovation
0 Comments

Spotted this question at Disney Institute’s Facebook Fan page:

how disney anticipates guests needs

Here’s more in-depth look at how Guestology works:

The power or the Disney Magic comes from knowing customers and looking beyond the words being used to figure out how to exceed guest expectations. Something that happens on-site may not be our fault, but it is our problem. And that means that it must be fixed to exceed expectations.

Disney even has a Guestology compass: Needs – basic, Wants – preferences associated with needs, Emotions – the positives, and Stereotypes – maximize positive stereotypes/minimize negative ones.

I’m a big Disney fan and had no idea about Guestology. Very exciting!

 

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Innovation must reads of the week: Age of Disruption?

Posted by Jorge on
Jan 29 2012
Must reads of the week
0 Comments

There were a lot more interesting reads this week, check out my Delicious bookmarks on Innovation for more.

 

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MBA in Curiosity

Posted by Jorge on
Jan 28 2012
Creativity, Innovation
3 Comments

Last month I got invited to be part of a small group of Businessmen/Entrepreneurs/Consultants/CEO’s that meet once per month to talk about technology and innovation. We’re calling it Mix 2.0 for some reason.

Our first meeting was Wednesday. We met at (ironically) Bar20 at VIA Corporativo, which is one floor beneath my office. There were about 15 of us and we had the place all to ourselves. We sat in a circle, and to get things rolling we introduced ourselves.

The 2nd person to introduce himself is an inventor. Among other things, he worked on the Nintendo Wii controller about two years before the Wii came out. As you can imagine he’s a very interesting person. He spent about 10 minutes talking about his career. This set the tone for everyone else. I soon started thinking: Let the I-out-credential-you begin! Continue reading →

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