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Customer discovery never stops

Whether you are optimizing exiting products or services, creating something new, or rethinking your entire business, as a business leader, what's one thing you can count on to deliver new and unexpected insights? … [Read more]

Strategy that sticks

How do you talk about your business's strategy so that your employees get it? Any strategic planning session eventually needs to deliver a robust strategy, one that anyone can understand and execute. The truth is this rarely happens, as most … [Read more]

Serendipitous exchanges fuel innovation

Well, well, well...someone finally mapped out on Twitter what we intuitively know about how innovations happens: The more diverse a person’s social network, the more likely that person is to be innovative. A diverse network provides exposure to … [Read more]

Storytelling: Where to find the best stories

We all have stories to tell. But it isn't always obvious. So, how do you find stories to tell? Good question, but they're very much like coming up with ideas: you have to work hard to develop them. I listen to quite a lot of podcasts, including … [Read more]

Learning from mistakes: Using Bad Reviews to Improve Your eCommerce Site

One of the most important aspects of your business is the ability to analyze past data. As a business person in a lightning fast business landscape, learning from your past mistakes quickly is your future! … [Read more]

In the future you are either a digital business or a dead business

Today, every business is digital and it's changing how business is done. But many businesses have yet to wake up and understand this reality. Look at the chart below, I'm sure your business is lacking the digital skills necessary to compete in the … [Read more]

Live life at the intersection of interesting if you want to push possibilities everyday

There a many traits that separate innovators from non-innovators, one of them is the ability to perceive differently. Put simply, perception separates the innovator from the imitator. Thus, innovations come from non-conventional views. So, if we're … [Read more]