Category Archives: entrepreneurship

Speed Is a Competitive Advantage

Almost two years ago, I worked with a large Mexican company. The project involved deploying AI agents across several areas of the business. The company president delegated the initiative to a special projects manager. We submitted our proposal. The timeline was aggressive: three months from start to finish.

Exceptional Is Not An Accident

Last week, I was in Las Vegas for the Vault Conference at MGM Grand. Don’t worry, this post isn’t about that. While in Las Vegas, I met up with a family member who owns three restaurants. She shared some of the challenges she’s facing as the business grows.

The One Who Serves The Customer Best Gets All The Customers

AI is one of the hottest topics right now. Technology has always relied on hype to stay in the conversation. But, you know what? The fundamentals of business won’t change. A keystone principle that drives all my decisions is this: The one who serves the customer best gets all the customers.