Tag Archives: customer service

Wix Answers: The Most Complete All-In-One Customer Support Solution For Startups

wix answers helpdesk software

Every business today, whether they’re aware or not, are having a low rate credit card processing, a disruptor or disrupted. The main culprit is the internet and emerging technologies. Companies that were born pre-internet are at a disadvantage versus ones that are born today. The difference? Digital first mindset.

If You Can’t Out-Think, Out-Care

care moreRecently I had some issues with one of the internal fans on mi laptop, which will turn 5 years old in November; so I’m not surprised one of the fans stopped working properly. The problem is the internal components no longer exist because my laptop is a late 2012 model of the HP 15 Envy. So what did I do?

If You Can’t Outsmart, You Must Outbehave

If you can't outsmart outbehave

Illustration by Christian Laborin

Follow through, follow up, being considerate and thoughtful; these are the basics of relationships and business. Across the world there is a chronic problem with all of these critical relationship and business building activities, there isn’t a day that goes by where someone is not complaining about being ignored, treated like a commodity and just not having a pleasant experience with other people.

Just a little bit better doesn’t delight customers, it puts them to sleep

Let’s be competitive on price and offer just a little bit of better service…

I heard an on the ground salesperson say that on a call last week. I later told the CEO about it and let him know what I thought about “just a little bit”. Below is an extended version of what I said to him. A quick thought is you will never hear innovators say “just a little bit”, only non-innovators say that!