Category Archives: Leadership

Technology Won’t Save Your Product! Why Customer Pain Points Matter More

Why should they care? I had some entrepreneurs show me a project they’re working on. It’s a finance application for small businesses. One of the founders is an accountant who gets questions constantly, so he figured he’d create an app to solve that problem.

Rise of the Resistance: Innovation Lessons from Disney’s Immersive Experience

I had the pleasure of returning to Disneyland with my family this Easter Sunday. My sister and I took our parents, who hadn’t visited the park in six years, which meant they were in for some incredible surprises with the newer attractions. The one experience I was most excited to share with them was Star Wars: Rise of the Resistance.

The Objective is Not Innovation. It’s a Transformed Customer.

In the business world, innovation is often the golden idol. Companies pour billions into R&D, host flashy innovation summits, and reward “newness” with headlines and hype. But here’s a truth that doesn’t get enough airtime:

Shopify’s AI Mandate: Adapt or Be Left Behind

In a revealing internal memo that recently surfaced, Shopify CEO Tobias Lütke delivered a clear message to his team: AI usage is no longer optional; it’s a baseline expectation for everyone at the company. This directive signals a significant shift in how major tech companies approach AI integration and offers valuable insights for professionals across industries.