AI is one of the hottest topics right now. Technology has always relied on hype to stay in the conversation. But, you know what? The fundamentals of business won’t change. A keystone principle that drives all my decisions is this: The one who serves the customer best gets all the customers.
Tag Archives: Leadership
The Future Lives on the Fringe
If you want to see the future, don’t look at the mainstream. Look at the fringe. Look at the edges. Look for the weird.
Customers Don’t Care That You Use AI
Shared AI workspace. AI notetaker. AI-powered marketing. AI-powered sneakers. AI this. AI that. Everyone is racing to add AI to everything. Most of it is just a gimmick.
Don’t Bolt AI Onto Broken Workflows
The companies seeing real returns from artificial intelligence aren’t winning because they have better algorithms or access to more powerful models. They’re winning because they’ve changed how they operate.
Your Point of View Is Built Through Experimentation
I’ve been in technology for more than 20 years. I’ve lived through Web 2.0, social media, cloud computing, mobile, and now AI. I’ve seen technologies rise, industries transform, and entire business models disappear. Yet I’ve never experienced anything like this moment.
The Power of Saying “I Don’t Know”
“I don’t know.” Three simple words that too many leaders are terrified to say out loud. From an early age, we’re taught that intelligence is measured by how fast we can produce an answer. Raised in classrooms that reward the highest marks and corporate cultures that promote the “smartest person in the room,” we adopt a quiet, dangerous belief: leadership means having all the answers.
The AI Leverage Fallacy
The AI hype is real. But, you know what? AI is not a silver bullet. It’s one tool among many. Too many businesses are using it to automate low-priority work, then wonder why they aren’t seeing meaningful results.