Illustration by Christian Laborin
If you ever meet me, know that I’m a giver. I really like understanding and helping people, it makes me feel good. I’m the type of person who needs to feel someone’s pain, so it’s natural for me to want mind meld and have a heart to heart with someone. I just can’t discard someone’s pain as if I’m the most important person in the world! …
We’re living in exponential times, the Big 5 tech companies – Microsoft, Google, Amazon, Apple, Facebook – occupy the top 6 spots of the most valuable companies in the world, thus driving the Next Economy. It’s safe to say that we live in a world dominated by technology.
This means the way we work, collaborate and do everything on a daily basis changes; and organizations that don’t adapt will certainly become irrelevant.
The status quo police is back, the innovation killers, with yet another article about how we should embrace maintenance because innovation is overrated. Last year I put my two cents in on this same topic and argued that though innovation has become diluted and meaningless maintenance is overrated.
Last year I advised a restaurant owner on customer experience strategy for his restaurant. He had previously done benchmarking against other restaurants, but felt and knew he was missing something more deeper, something that would stick with people. Being a giver by nature, he wanted that same attitude to be part of the day to day operation; he felt that was missing. …
Photo by Esther Lin
Every business misses the future and gets disrupted by an outsider. This happens because the incumbents are stuck in their ways, doing the same thing over and over again and never zoom out to take a look at the macro view.
This happens everywhere, including domains where you least expect. Case in point: the fight business.
An organization’s value proposition is its promise. How many really deliver or exceed on their promise?…
Often I get asked about what the best marketing strategy is. Before answering the question, I make people consider the fact that it’s hard to pay attention to anything on a day to day basis when we are bombarded with so information, notifications and all types of distractions. …
