Last year I advised a restaurant owner on customer experience strategy for his restaurant. He had previously done benchmarking against other restaurants, but felt and knew he was missing something more deeper, something that would stick with people. Being a giver by nature, he wanted that same attitude to be part of the day to day operation; he felt that was missing. …
in Creativity, Leadership, Strategy
What’s more radical, not getting married but live together, or getting married after knowing someone for 1 month?
What’s more radical, setting up a gym inside your company and paying employees to use it, or paying employee’s gym subscriptions outside the company?
What’s more radical, having two kids, or ten in the modern day?
What’s more radical, having a customer wait until you decide to serve them, or serve them when they want to?
What’s more radical, treating employees like cogs in a system and telling them what to do, or trusting their judgment to make the right decision?
What’s more radical, designing products for people without asking them what they want (Apple), or doing what the customers asks (everybody else)?…
