Tag Archives: culture

The Customer Comes Second: Why Prioritizing Your Employees Leads to Better Customer Service

When we think about businesses and their priorities, the customer often comes to mind as the top priority; we talk about being customer obsessed. However, successful companies that are customer obsessed put their employees first, with the belief that happy employees lead to happy customers.

10 Things That Build Your Team Culture: Key Ingredients for Success

Leadership is about enabling others to be great. The best leaders do this by creating an environment, a culture, where people can thrive. The best leaders know a strong team culture is a powerful asset that can propel a group of individuals to achieve remarkable results. It fosters collaboration, enhances communication, and cultivates a sense of belonging.

10 Things That Kill Your Team Culture: Recognizing and Addressing the Culprits

Yes, I’ve got another post about culture for you (actually two, incoming in the next post after this one). A strong team culture is the foundation of a high-performing and harmonious team. However, certain negative behaviors and attitudes can slowly erode that culture, leading to dysfunction and a decline in productivity.

How to Align Employee Experience with Customer Satisfaction

In today’s competitive marketplace, companies are realizing that the customer experience is everything. However, what many companies are overlooking is the importance of aligning the employee experience with customer satisfaction. After all, happy employees are more likely to provide a positive customer experience, which leads to higher customer satisfaction and ultimately, increased profits.