While some people are content with a steady job in the 9 to 5 rat race, others dream of one day becoming their own boss. There’s a distinct difference between the employer and the employee, but it’s not always a trust fund or incredible family connections. Sometimes the difference between owner and worker is simply their mindset. But don’t let Hollywood fool you: There’s no such thing as NZT-48, the magical genius pill from 2011 blockbuster movie, Limitless. Pills won’t make you a millionaire. Instead, winning in life is built upon the foundation of success habits and continuous self-improvement.…
Last year I advised a restaurant owner on customer experience strategy for his restaurant. He had previously done benchmarking against other restaurants, but felt and knew he was missing something more deeper, something that would stick with people. Being a giver by nature, he wanted that same attitude to be part of the day to day operation; he felt that was missing. 
An organization’s value proposition is its promise. How many really deliver or exceed on their promise?