Tag Archives: entrepreneurship

Unlock Innovation: Are You Asking the Right Questions?

It all starts with a provocative question! Are you aiming to spark breakthrough innovation within your organization? Often, the most impactful innovations don’t stem from having all the answers but rather from asking the right questions. Asking better, more insightful questions can lead your team down paths you’ve never explored, opening doors to unprecedented creativity and groundbreaking solutions.

What My Call Center Rebellion Taught Me About Business

“Is Jorge Barba available? I only want to talk to him.”

During college, I worked at a call center serving Verizon Wireless customers. Like most call centers, we had a mandatory script to follow for every customer interaction. The script was supposed to ensure consistency and quality—at least, that’s what management believed.

21 Questions To Improve Any Business

I’ve been collecting questions in Moleskine notebooks for years. They fill the margins of my journals and populate random notes on my phone. Why? Because I’ve learned that the right question can unlock more value than a hundred answers.

Why Leadership Training Alone Is Not Enough to Create Future Leaders

Do you dread going to work every day? Do you give your best every day? Would you run through a wall for your employer? For your boss? Most people answer no to all of these questions. A big reason for this is one’s boss. Some businesses send their managers to leadership training to check it off their list of activities, believing that will make a difference. But, they don’t follow up and hold those managers accountable for what they learned.

The “Pause and Question” Method: How to Stop Being Closed-Minded

Being open-minded is a superpower. Unfortunately, it’s rare to meet a person who’s open to new ideas and perspectives. Getting people open to new ideas and perspectives is an everyday challenge. But what about when you’re being close-minded? Can you snap yourself out of it?