What makes a business stick positively in the mind of its customers? It’s many things, but I’d argue that service is a big sticking point. Providing a great customer service will never be bad business, and boy do most businesses have a lot to improve in this area.
Failure sucks. Nobody likes to fail. But failure is a necessary ingredient for success. Failure humbles you when you believe you’re the best thing since sliced bread. Failure, when approached well, can be your best friend.
No one enjoys having difficult conversations, but as a leader you’ll have to have them. No way around it. As parents, siblings, friends, co-workers; we need to embrace having those difficult conversations instead of avoiding them.
