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Delta Innovation Class: a case of making the common uncommon

The Delta Innovation Class is a unique initiative where leaders and professionals in various fields share knowledge and skills with up-and-coming innovators and doers in a mentoring program that takes place at 35,000 feet.

As our decision making skills decline with age, how does it affect our ability to innovate?

Much like corporations become slow and stagnant, our own skills decline as we age; unless we do something about it. Nowhere is this more apparent than in decision making…

The best leaders are pattern thinkers

Look at any of the top innovative businesses in the world and you will see that it is driven by an innovative leader. So I was not surprised that yesterday’s post, 5 future-proof questions to ask people in the know, resonated with you. Jack Martin Leith commented: “Great post. Thank you Jorge. A prerequisite for someone [...]

5 future-proof questions to ask people in the know

Leaders should always be asking themselves What’s new?, What’s next? and What’s better?; that’s where the future is. And we can take deliberate steps to answers those questions…

How do you teach an old industry new tricks?

A good mantra for teaching an old industry new tricks is: make the common uncommon.

Enthusiasm drives employee engagement…and innovation

As much talk and attention innovation gets, the topic of employee engagement isn’t far behind. And with good reason, the latest report from Gallup concluded that only 13% of employees worldwide are engaged at work. Damn! But Gallup also points out that companies with engaged employees outperform those without by up to 202%, so there’s [...]

Just a little bit better doesn’t delight customers, it puts them to sleep

Let’s be competitive on price and offer just a little bit of better service… I heard an on the ground salesperson say that on a call last week. I later told the CEO about it and let him know what I thought about “just a little bit”. Below is an extended version of what I [...]