Want to know what customers want? Ask them, but don’t believe them; rather observe them in their environment.
It’s the best way because potential customers can answer this question better than any self-proclaimed marketing experts can with their fancy reports, focus groups and all.
It’s the worst because customers don’t really know what they want. They know what their problems are, what they like, and what they don’t need. But they don’t know what you can develop for them that they really want. Don’t believe them if they tell you; they have less imagination than you do.…
Yesterday, I was a judge for a showcase of projects from marketing students of a local university. Most of the projects that were pitched are apps that exist elsewhere in some form; nothing game-changing. There were many common innovation myths that were present in many of the pitches, such as “our competitive advantage is being the first ones in Mexico”, “our competitive advantage is there isn’t something like this anywhere”, “our competitive advantage is we have no competition”. 
