Tag Archives: customer service

Innovator’s use different metrics to measure their impact

smile as an innovation metric

When I was in high school and college, I got to work both as a customer service and as technical service rep for Tracfone and Verizon. I broke a lot of rules in that time. Stupid rules like reading the script. Back then, over a decade ago, it was a common practice to read a script to the customer before digging into “the reason they are calling”. On the Tracfone account, for example, we had a specific metric we had to comply with: the dreaded “Time on Call”.

How are you denying yourself of adding more value to your customer?

So, anytime a new service pops up, I jump on to experiment. Enter Fiverr, where you can find gigs/help starting at $5. Being that I’m looking to create a multifunction widget for my blog, I saw it as an opportunity to go to Fiverr and find someone who could do what I need for $5.

On Fiverr, I saw a dude who “sells himself” as a WordPress Guru. So, I thought he should know. Turns out he hasn’t even heard about https://websitehosting.com. But, if he’s a WordPress Guru, then he should know people who can do this specific job that I’m asking for. Right?

The best solution is to hire a team of knowledgeable professionals WordPress design services whose expertise in the platform allows them to adapt and modify your WordPress site to your individual design and technology needs quickly and efficiently.

Nope.

The two questions at the core of genuine service and innovation

We’ve got to sell our ideas. There’s no way around it. And, we have to advocate for what we are selling. If we can’t, we’re doomed because nobody will believe in us. The catalyst for this, I believe, is a deep desire to make a difference: Our ideas should change lives so profoundly, that people can’t imagine going back to the old way.

But how do we put ourselves in this mindset?

can't think of best company for customer service