A few weeks ago, I had a conversation with a business partner that served as a stark reminder of the dangers of assumptions. We were preparing for a visit to a prospective client, an industrial laundry owner, and I outlined my goals for the visit.
Tag Archives: entrepreneurship
The Customer Is Always Right? Here’s When They Are and Aren’t Right
We’ve all been there, a customer has unreasonable demands yet we give in to them because “the customer is always right”. But, the customer isn’t always right! “The customer is always right” is a long-standing service mantra emphasizing the importance of customer satisfaction. However, the reality is more nuanced.
Focus on the Problem Customers Have, Not What the Competition is Doing
I recently had a conversation with a friend who owns a marketing agency. My friend, although very smart, has a very deep tendency to see what competitors are doing and is constantly reacting to what others do. This puts him, and his business, in a bad position. Most business leaders run their businesses the same way, looking at what others do.
How To Think What Nobody Else Thinks
Independent thinkers are highly valuable to both organizations and society. Breakthroughs in technology, new business models, and game-changing strategies don’t originate from conventional thinking. They originate from fresh and unconventional thinking. Thinking independently is crucial in today’s world where information is abundant and opinions are rampant.
Innovation Superpower: Networking for Innovation
I have a friend owns a restaurant and he organizes weekly meetups, so last week I went and met new people. I usually don’t do a whole lot of networking events, but this time I said ‘why not!’. I met a bunch of people there. But, one contact stood out among the many. Everyone else was there to pitch their stuff, this guy was there to learn and expand his perspective.
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12 Habits of People Who Are Always Learning New Skills
I’m a lifelong learner. Learning is a habit for me, not something that I have scheduled on my calendar to do; I just do it. One of my mottos is “If I’m not learning I’m not growing.” How do you become a lifelong learner? You learn from other learners. Specifically, learn about their habits.
The 10 Biggest Enablers of Innovation Performance In Most Organizations
The 10 biggest blockers of innovation list I published a few weeks ago hit a nerve! To me, The best way to kickstart innovation in your organization: is just to eliminate the biggest blockers and innovators will innovate!