Bad managers, good managers, great managers. What’s the difference? I understood the distinction when I was 18 years old. I worked at FedEx Ground, and I was protected by my Manager because I made him look good as a result of my breaking rules that hadn’t been broken but were bottlenecks to unrealized value; I unlocked that value by systematically breaking them!
We’re all biased, so biased that we love to hang out with people who think like us, read stuff that we agree with and do stuff we like to do. It’s all good and well, but what we get in enjoyment we lose in perspective; because that one perspective that we hold isn’t the complete picture of life.
In the world of product design, your goal as the designer is to make the product easy to understand and use. People will get frustrated, anxious, angry and just leave it if it’s not easy to use. Similarly, organizations have to be designed to be to be easy to work with for employees, customers, partners and providers. Of course, most aren’t.
in Leadership, Strategy
What is strategy? When done well, it describes how an organization wins; and serves as a guide to behavior in the day to day operations of the organization. Getting to this point is not easy, crafting strategy is hard. So hard that most company’s strategies are just more of the same; choosing to be a follower rather than a leader. All followers fall into the same strategy traps, and have to pay for it by competing on a race to the bottom.
You walk into a new situation, a new job, a new team, a new everything; how do you approach it? With an open mind or a closed one? Most everyone who gets hired for a job is rewared because they have experience in doing that job; not because they don’t.
in Leadership
What’s your favorite part of leadership? Leaders play many roles, I know many people who say their favorite part of leading is the X’s and O’s; planning and strategizing. While this is very important, it’s not the most important part of leading. What is? For me is about developing other leaders, and making them better.
Professor X, from the X-Men is not considered the most powerful mutant. But to me, he is because he has the most powerful superpower of all: the ability to read people’s minds. While we can’t read people’s minds like Professor X can, we can get into their heads with something we’re all born with.