Tag Archives: common sense

The Myth of Common Sense

The myth of common senseLast year I advised a restaurant owner on customer experience strategy for his restaurant. He had previously done benchmarking against other restaurants, but felt and knew he was missing something more deeper, something that would stick with people. Being a giver by nature, he wanted that same attitude to be part of the day to day operation; he felt that was missing.

radical is a matter of perception

Radical is just a matter of perception

radical is a matter of perception

What’s more radical, not getting married but live together, or getting married after knowing someone for 1 month?

What’s more radical, setting up a gym inside your company and paying employees to use it, or paying employee’s gym subscriptions outside the company?

What’s more radical, having two kids, or ten in the modern day?

What’s more radical, having a customer wait until you decide to serve them, or serve them when they want to?

What’s more radical, treating employees like cogs in a system and telling them what to do, or to make the right decision?

What’s more radical, designing products for people without asking them what they want (Apple), or doing what the customers asks (everybody else)?