Last week, I was in Las Vegas for the Vault Conference at MGM Grand. Don’t worry, this post isn’t about that. While in Las Vegas, I met up with a family member who owns three restaurants. She shared some of the challenges she’s facing as the business grows.
Tag Archives: Leadership
Innovation Is Behavior
A lot of companies get innovation wrong. They treat it as a department. A campaign. A workshop. A technology investment. But innovation isn’t any of those things.
The One Who Serves The Customer Best Gets All The Customers
AI is one of the hottest topics right now. Technology has always relied on hype to stay in the conversation. But, you know what? The fundamentals of business won’t change. A keystone principle that drives all my decisions is this: The one who serves the customer best gets all the customers.
The Future Lives on the Fringe
If you want to see the future, don’t look at the mainstream. Look at the fringe. Look at the edges. Look for the weird.
Customers Don’t Care That You Use AI
Shared AI workspace. AI notetaker. AI-powered marketing. AI-powered sneakers. AI this. AI that. Everyone is racing to add AI to everything. Most of it is just a gimmick.
Don’t Bolt AI Onto Broken Workflows
The companies seeing real returns from artificial intelligence aren’t winning because they have better algorithms or access to more powerful models. They’re winning because they’ve changed how they operate.
Your Point of View Is Built Through Experimentation
I’ve been in technology for more than 20 years. I’ve lived through Web 2.0, social media, cloud computing, mobile, and now AI. I’ve seen technologies rise, industries transform, and entire business models disappear. Yet I’ve never experienced anything like this moment.