Customer obsession is thrown around as if every business does it. Truthfully, most businesses are profit obsessed; not customer obsessed. So what does customer obsession look like? A business that says they’re customer obsessed is one that sees their customers as their North Star; they start from them and work backwards.
Tag Archives: Leadership
Managers, There Are 3 Types of Failure. And Only One You Should Praise To Drive Innovation
The organizations that no longer exist are the ones that failed because they missed the future. Why did they miss the future? Because they were late to the party or got disrupted by an upstart. They never led, thus got disrupted. Ironically , organizations that fail operate with a fear of failure. Internally, it’s this mindset that kills any chance at disrupting themselves!
6 Qualities of Leaders Who Innovate
As we close 2021, I want to publish a short post on leadership and innovation. Innovation is another code word for leadership. Innovation doesn’t happen on its own, and it’s not a one person show, but a team game. But there is a spark that’s needed to get started, and that spark starts with a person who wants to change things for the better, imagines a better world; someone who thinks and acts differently.
7 Leadership Behaviors That Build Psychological Safety in The Workplace
Humans are a clusterfuck of emotions. Fear of failure, of being judged, of being wrong, of being seen as incompetent, as being seen as ignorant, all contribute to the challenge of creating successful teams that both get along and bring out the best of each other.
Why Teaching Kids Resilience Through Failure is Key To Their Growth
At most any job you are supported and rewarded for doing the same task over and over again; you get the promotion because of your experience. Why is this? Because the default attitude of most people in charge is to avoid failure. People who are in charge didn’t get there because they took chances and made mistakes, they got there by doing the same thing over and over again; demonstrating competence.
This is How You Know Someone Will Be a Great Leader
in Leadership
I’m consulting for a mid-size business that has grown 60% in the last year and a half. During that time they’ve opened 2 additional plants to able to handle the demand, and hired a bunch of people to carry out the work. They’re in a growth spurt with growth challenges, and they have to make decisions about who to put in leadership positions as the company keeps growing.
Leaders Must Grow People; Here Are 6 Ways To Do It
in Leadership
This is a guest post by Francisco Ramirez, CEO of The ACE Group; a customs broker, warehouse operator and ecommerce fulfillment provider that helps merchants reduce their fulfillment costs. This post was originally published on their blog.
The biggest challenge for new leaders is shifting their minds from doing the work themselves to doing it through others. This is why the most important job of every leader is to grow people; leaders deliver results through others. How do leaders grow people?