AI is one of the hottest topics right now. Technology has always relied on hype to stay in the conversation. But, you know what? The fundamentals of business won’t change. A keystone principle that drives all my decisions is this: The one who serves the customer best gets all the customers.
Archive for: August, 2026
The Future Lives on the Fringe
If you want to see the future, don’t look at the mainstream. Look at the fringe. Look at the edges. Look for the weird.
Customers Don’t Care That You Use AI
Shared AI workspace. AI notetaker. AI-powered marketing. AI-powered sneakers. AI this. AI that. Everyone is racing to add AI to everything. Most of it is just a gimmick.
Don’t Bolt AI Onto Broken Workflows
The companies seeing real returns from artificial intelligence aren’t winning because they have better algorithms or access to more powerful models. They’re winning because they’ve changed how they operate.