Everyone has a favorite book, but how about one that changed your life? Typically you get asked about your favorite books about a specific topic, or books in general; but never about a book that changed your life. Well, somebody asked me this question recently, I’d never thought about it before. …
Archive for: March, 2015
Is customer service going to get worse before it gets better?
From Quora: A study from the UK just came out showing that 66 million complaints were made about products or services in 2014, almost double the number made in 2013.
Is customer service getting worse or are more people complaining?…
Innovators have strong opinions weakly held
in Innovation, Leadership
Innovators are less myopic than the rest, that’s a fact you can count on. But, what makes them so?
They are willing to change their mind……
To innovate how you innovate…
Usually, every business that starts goes through some hard times and then eventually succeeds. But, also, most eventually fail because they’ve failed to change with the times; they stagnate. Well, a few months ago I wrote a post where I laid out five ways you can avoid stagnation and thus innovate how you innovate. …
What a culture of innovation looks like
in Innovation, Leadership
Creating the conditions for innovation to happen is at the top of the agenda for any leader, but in many organizations, innovation is more of a word used between sentences than an outcome. In other organizations, innovation happens in spite of outdated beliefs and structures because someone choose to not play by the rules. In innovative organizations, on the other hand, innovation is business-as-usual; it is a mindset.
Which begs the question, what does a culture of innovation look like? …