jorge barba

Hello my friend, welcome to the Game-Changer! A blog about innovation, new ideas and how the world is changing. I’m your host Jorge Barba, an Innovation Insurgent. You’re here because you’re interested in being or becoming a Game-Changer in everything you do. Let’s do it!

I’m CEO of Netek and I’m also the President of the Baja California Innovation Cluster.

I also work with startups and corporations. Need help reinventing your innovation capability, developing new growth platforms and revenue streams?

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LET’S TALK


Customer Service, entrepreneurship, Leadership

How to Align Employee Experience with Customer Satisfaction

In today’s competitive marketplace, companies are realizing that the customer experience is everything. However, what many companies are overlooking is the importance of aligning the employee experience with customer satisfaction. After all, happy employees are more likely to provide a positive customer experience, which leads to higher customer satisfaction and ultimately, increased profits.