Innovation starts at the edge not the mainstream

I’m participating in this year’s Tijuana Innovadora event. This is event, the first of it’s kind in this city, started two years ago. It’s an attempt to showcase our city’s capability for innovation as well as changing the perception that we’re all about drug trafficking.

The first Tijuana Innovadora was a tremendous success. And how can it not be when you got people like Al Gore, Larry King, Jimmy Wales and Biz Stone here.

But this is a recurring pattern. The same old people are always at these so called ‘Innovation’ conferences. And that’s my argument. We seem to like to bring in people everyone has already heard about. I’m mean Steve Wozniak, the co-founder of Apple, is supposedly coming this year. And that’s cool.

But how about inviting people who nobody’s heard about? People who are doing stuff nobody think is relevant yet but might be?

People like this architect that builds with Lego bricks or this inventor who created a wearable LED TV in six months out of his garage. There are plenty more people out there who are doing things nobody thinks are relevant.

Events like TED and BIF bring in people you’ve never heard about, and although I’ve never been to either one, I think you’ll pick up a lot more knowledge from them than listening to the people who are always being quoted on blogs, magazines or the news.

Conferences that feature the same old people are also a signal that you are already late to the party. I remember about two years ago, my Dad was at some conference in Tijuana where they were was talking about social media. My Dad thought that whatever was being discussed was interesting, so he decided to send me an email that contained a link to a live stream video so I could watch it.

I responded: Dad, I’ve been telling you about this for the past 4 years. You had to hear this at a conference in Tijuana to start believing me?

Enough said.

Ideas eventually reach the mainstream and that’s when you don’t stop hearing about them. That’s also a sign of noise, of more of the same. It’s a signal to start looking at what’s not there. To look elsewhere.

And this is where it gets interesting because you also have to remember that most innovations are not finished, they’re just the beginning. And most of these conferences deal with innovation as isolated incidents. It’s practical to do it this way because people come to these conferences to learn and network, not to brainstorm. But it’s also dangerous because it presents a box. And a very seductive box.

I would like to see a conference in Tijuana where ideas that are not relevant yet are discussed, not things that have already come to pass. Wait, that gives me an idea !

Conferences of any kind are interesting, but there comes a point in time where the same old stuff is discussed. You have to be able to detect that because innovation starts at the edges, not the mainstream. And once it reaches the mainstream, you’re already playing catch up.

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Why asking ‘WHY’ is so damn important

We all think we know how most of the things we work with a on a daily basis work. Take for example your computer, how does it work? How does the screen display those icons? How does the mouse/keypad work? How does the computer know when you’ve written on the keyboard?

To answer these questions we could easily go to Wikipedia or HowStuffWorks and find out everything there is to know about computers, including how they work. But most of the explanations you’ll find are very simplistic, they’ll give you the basics. What they won’t tell you is ‘why’ they work this way. Why it is the way it is.

And that’s exactly the types of answers we should be looking for because we think we understand how most things work, but the truth is we don’t. We have an illusion of how things work. Continue reading

10 Most Popular Innovation Posts of 2011

2011 is over. Lots of blog posts were written this year, lots of new and interesting friends were made, lots of ideas were crystallized and lots of value was created.

It was fun looking through the archives to find those posts everyone liked the most. It was fun to revisit them and re-read the comments you left. I still feel like it was just yesterday that I wrote them. Man time goes by very fast!

Here then are the 10 most popular posts of 2011 (+ 2 more) in no particular order.

Thank you for sticking around and I look forward to learning more from you in the next year.

Happy 2012 :) Continue reading

The importance of workplace diversity for innovation

labsy sketch

Click for larger image

My friend and business partner Christian Laborin created the above illustration for someone very special to him. He put it on his Facebook cover and very shortly the comments came in. Including Jose Zelaya, a friend from Disney Studios, stopped by to give his two cents: There is so much love in this illustration!

Bingo!

Everyone notices different things.

What do you notice?

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Disassemble and Re-Imagine!

While the above quote is funny and makes sense for the average Joe, if you’re an innovator and is bored with the status-quo there’s only one solution: Disassemble and Reimagine.

For example, last weekend I went to the movie theater to see Mission Impossible 4. It’s a good movie, but I’m not going to talk about that. What I want to tell you is what I noticed about this particular movie theater. First, the screen. It was sharp. No bubbles. Just sharp. Beyond that, apart from basic styling, nothing else is different about it. It looks like every other movie theater. Heck, it sounds the same way too. And it’s basic function remains the same: To go watch movies.

And this is where it gets interesting: Something that remains un-changed and boring for a long time is an opportunity for an innovator. Continue reading

If you’re not happy, I’m not happy

A few weeks ago we gave back some money to a long time client because they are not happy with our work. Thing is, I was already prepared to say: You know what, don’t worry about the rest of the outstanding balance. If you’re not happy, we’re not happy.

That’s all that matters.

It’s one thing to say that you aim to delight your customers/clients and make them happy, but it’s another thing to not be able to do it. It hurts when a client wants to move in a different direction because you didn’t exceed their expectations. These are the types of things that you don’t want happening. Don’t see happening.

All I could do is apologize and say: Sorry I let you down.

My client wasn’t expecting this type of behavior. Why? Continue reading

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