Tag Archives: customer expectations

Customer satisfaction is no longer enough, we have to create new expectations

exceed customer expectationsHere’s a pop quiz for you, do you think it is easier to be innovative if:

  1. you consistently aim for excellence
  2. you pursue excellence only after there is a crisis

If your answer is #2, pay attention because this post is for you…

I’m proud to say that the people and companies that I’ve worked with have always complimented me on, sadly something that isn’t common, my follow through.

Why? I have a sense of mission to get things done. As a result, I have issues with people with poor follow through.