Innovation, New Ideas and How The World is Changing

Invitation to co-create GREAT CUSTOMER SERVICE manifesto

Customer Service Manifesto

Dear friends of Great Customer Service!

Not a day goes by when we are reading horror stories about the state of customer service. Especially, these negative experiences attract a large audience. This has been going on for many years now, but it has catapulted since social media enabled people to speak the minds and reach anybody around the world.

We, professionals who are passionate about great customer service, cannot tolerate this any longer. We want to take a stand for great service, and show companies the huge benefits of providing awesome service.

Therefore, we want to co-create a manifesto, which will highlight the need and the approach for great customer service.

Together, we will then make sure that this manifesto gets huge public attention. And hopefully, we will then collectively work on the transformation of customer service.

We invite you to contribute to this manifesto.

Please send your email details to Jorge Barba (jorgea.barba@gmail.com) and/or to Arnold Beekes (arnold@theproperway.com). Or, just comment in this post and we’ll add your thoughts.

We will use Google Docs to facilitate the co-creation of this GREAT CUSTOMER SERVICE manifesto.

Do you want to be actively involved?

All the best,

Jorge and Arnold

P.S. To jumpstart the discussion, here are some suggestions:

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