Innovation must reads of the week: To truly innovate, create pleasant surprises Jorge 13 years ago [View the story “Innovation must reads of the week: To truly innovate, create pleasant surprises” on Storify] Related PostsThe Biggest Constraint Is the One You Never QuestionedStop Measuring Outputs. Start Managing Inputs.Your Customer Experience Should Be Worth Talking AboutThe Standards You Choose to Reinforce Become Your CultureIf You’re Just Applying AI To An Inefficient Process, You’re Automating InefficiencySo What? Share this: Email a link to a friend (Opens in new window) Email Print (Opens in new window) Print Tweet