This is the eigth of a series of weekly posts where I will answer a few common questions about innovation. Please feel free to add your own response. Also, if you have any questions you think we should discuss, let me know.
Via Quora: What are some of the first questions you would ask your employees and colleagues to spark innovative thinking, or positive change within and without the company?…
in Innovation
Technology is an enabler. What is its hidden power when it comes to crafting a memorable customer experience?
Today more than ever, because of the rise of mass communication and customization, having a unique customer experience is a differentiator. Here’s how!
I recently purchased a new laptop directly from HP. Today, the process of buying online is commonplace. We all know the process: you buy, you get a receipt in your email, you then get a follow up receipt with the estimated time and a tracking code. With tracking code in hand, you get to see where your new toy is.
Knowing where your toy is and estimated time of delivery creates a sense of security, but also a sense of anxiety. And, if taken advantage of, a huge opportunity to “surprise and delight” to the provider. Let me explain:…
in Innovation
This is the seventh of a series of weekly posts where I will answer a few common questions about innovation. Please feel free to add your own response. Also, if you have any questions you think we should discuss, let me know.
Last week Michael Raynor, of Deloitte and author of The Strategy Paradox, contacted me because he wanted to ask me a big question: What are the big unanswered, but answerable, questions when it comes to innovation? To answer this, he asked me to share three questions or topics which are unanswered but that are answerable when it comes to innovation.
Here’s my answer:…
in Innovation
Here’s a look back at the posts you liked the most in the month of October 2012:
Don’t forget to Follow @jorgebarba
The Sorcerer’s Apprentice, Scott Forstall, is apparently out of Apple because he didn’t want to apologize to the public for the whole maps and Siri mess. Products he was responsible for.
Why is this important? Are we seeing arguably “the most innovative company in the world” starting to implode in front of us?
I don’t think so. I think this move is a clarification of purpose. See, when you operate by a different set of beliefs established by a Heretic founder, purpose precedes being nice.…
in Creativity, Innovation
I’ve mentioned this before, but it is worth mentioning again: anything can be reimagined.
And I think this is a key innovation principle non-innovators must embrace. In practice, what does this mean? For an example, read the text below:
The ice cream scoop has gone through different iterations. Yet, it isn’t perfect. Why is that? What constitutes the “perfect scoop”? How can you improve something as common as an ice cream scoop? Why would you want to do that? And if you can improve it, what would that look like? How exactly would it be better than what currently exists?…
This is the sixth of a series of weekly posts where I will answer a few common questions about innovation. Please feel free to add your own response. Also, if you have any questions you think we should discuss, let me know.
Stefan Lindegaard published a blog post recently about how to use Linkedin for innovation. It is a good post and you should definitely read it. Today, I aim to fill the gap with some tips for Twitter
There some fundamental reasons for using social networks. To connect with people, to share stuff you find interesting, to discuss things of interest, to participate, to contribute. With that said, if you really want to use social networks for innovation, you ultimately have to add value.…
