Tag Archives: psychology

The Immutable Truths of Behavioral Change

The Immutable Truths of Behavioral Change

On my latest trip my Sales Manager and I talked about a colleague of ours who’s behavior is causing problems with the team; which I won’t get into the details. She knows I’m not one to wait for things to get out of hand and wholeheartedly take the time to coach people. So she asked me: why don’t you coach him?

6 Books I Read In 2017 That Are Worth Your Time

books I read in 2017If you’ve been following me for a long time you know I have a very Hungry Mind. On top of magazines, articles and reports, I read at least 1 book per month; and have gone up to 4 in years past. This year I read 15 books in all, lighter than before but interesting nonetheless.

Is Empathy Overrated?

is empathy overrated?Is empathy overrated? As I posted a few weeks ago, empathy is the greatest creator of human energy; so I don’t believe it to be overrated. Still, there are those who believe too much empathy is not good. One of those people is Psychologist and author Paul Bloom, who wrote a book about the topic. I’ve found it interesting and have been reading and listening to his counter arguments to empathy; the main argument is it’s narrow, biased and therefore puts it ahead of rational thinking.

The Specialist’s Dilemma

beginners mind

Innovation has many enemies, but the one you can count on to rear its ugly head all the time is expertise. You see, true innovation is something new, surprising and radically useful; it’s an order of magnitude better than what currently exists. Expertise driven innovation results in incremental improvements, which is good for stability; but it hinders progress when it comes to making leaps.

The Myth of Common Sense

The myth of common senseLast year I advised a restaurant owner on customer experience strategy for his restaurant. He had previously done benchmarking against other restaurants, but felt and knew he was missing something more deeper, something that would stick with people. Being a giver by nature, he wanted that same attitude to be part of the day to day operation; he felt that was missing.

Reframing Resistance to Change

we can't change people to our view if we don't understand theirs

No standard behavior change, no innovation. It’s that simple. True Innovation results in a step-change where we can’t imagine going back to the old way, but the road to that outcome is full of rejection. It’s hard to overstate how important this is: if you’re not getting rejected you’re going the wrong way.

How The Internet Brings Out Our Good And Bad Personalities

the internet changes our personalityIs the internet bringing out your dark side? Technology is changing our personalities – for the worse.

The internet changes the way we think and act. I don’t know about you, I act like my offline version on the internet; but some people don’t. Adrian and I discussed how people, in video games, act like they own the game; showing narcissistic tendencies which spill into their offline world.