Tag Archives: psychology

Why asking ‘WHY’ is so damn important

We all think we know how most of the things we work with a on a daily basis work. Take for example your computer, how does it work? How does the screen display those icons? How does the mouse/keypad work? How does the computer know when you’ve written on the keyboard?

To answer these questions we could easily go to Wikipedia or HowStuffWorks and find out everything there is to know about computers, including how they work. But most of the explanations you’ll find are very simplistic, they’ll give you the basics. What they won’t tell you is ‘why’ they work this way. Why it is the way it is.

And that’s exactly the types of answers we should be looking for because we think we understand how most things work, but the truth is we don’t. We have an illusion of how things work. (more…)

Posted in Innovation, Psychology | 7 Comments

Creative thinking is not a one time activity

Late last year, in response to an article that stated that you need to stifle your creativity in order to get promoted, I argued that you needed to become a credible innovator to cut through the smoke and keep those objections at bay.

Now, new research further indicates that people are biased against creative ideas. Among the findings: (more…)

Posted in Creativity, Innovation | 15 Comments

How Happy Accidents Happen through serendipity

Two weeks ago we had a serendipitous event. A happy accident. We had a scheduled meeting with a partner at 8 am on Wednesday morning and our partner didn’t make it because of family issues. What’s interesting is that our partners office is on an adjacent street to an office building that is the first of it’s kind in Latin America. It’s the first sustainable building in the region.

It is a monument to innovation in my opinion because it is designed to be environmental friendly. Owned by VIA Corporativo, the building looks unlike anything out there but the most prominent feature it has is on the inside.

It has this hole in the middle. This serves a purpose, as this is what keeps the building cool and lets in natural light. The interior decoration is made up of recycled wood and concrete that are locally sourced. (more…)

Posted in Creativity | 2 Comments

Innovation posts of the week: How to Build an Innovation Ecosystem

Lessons from 175 years of Innovation by @dscofield

How Good Designers Think – HBR

How to Build an Innovation Ecosystem via @timkastelle

Special sauce in innovation – Being T-shaped and have the right network by @jabaldaia

How Power Influences Creativity – Psychology Today

Innovation’s Hidden Enemies – HBR

What is the actual role of Chief Innovation Officers? by @malbonnington

Enhanced by Zemanta
Posted in Must reads of the week | Leave a comment

Please understand me. I want you to

please understand me

I have a few friends who are looking for a job and have been for a awhile. They use digital means such as Linkedin, Simply Hired, Monster to find jobs as well as network with people. This process takes a lot of time, but the biggest problem is they still live with their parents; and the parents are fed up with it.

They’ve even told me their parents want to take their computers away because they think finding a job through the internet is dumb. They say they should job hunt the old fashioned way by going door to door. Say what?

It’s ironic because recruiters are changing their employee-hunting tactics to focus more on online:

Rather than sift through mounds of online applications, they are going out to hunt for candidates themselves. Many plan to scale back their use of online job boards, which they say generate mostly unqualified leads, and hunt for candidates with a particular expertise on places like LinkedIn Corp.’s professional networking site before they post an opening. As the market gets more competitive again, they are hiring recruiters with expertise in headhunting and networking, rather than those with experience processing paperwork.

I’m not saying the old fashioned way of job hunting is wrong, it’s just that parents fail to understand how the internet is changing how we do most things;  including job hunting. Why this disconnect?

Because of ignorance. They don’t take the time to step into our world and see what we see. This same principle applies to understanding the world of both our customers and employees.

Why is this important?

Step into their world

I recently argued that CEO’s should use social media because they need to get an intimate feel for the tools their customers and employees use to communicate instead of leaving it up to their lieutenants to figure it out. If they don’t experience these tools firsthand, they’ll never get the visceral experience of how these tools are really used in the front lines.

I don’t know about you but I like to experience things first hand and get an intuitive feel for them because it’s the only way I can understand how others might use, react, behave, etc.

Your customers want you to understand them

Point: The only way to understand what customers (our children) are thinking is to put ourselves in their shoes and step into their world. Look at the world from their eyes. We have to close the gap between their world and ours if we are to understand and help solve their problems in a better way.

How do you do that?

Easy.

Observe, notice, ask, listen, repeat.

 

Enhanced by Zemanta
Posted in Marketing, Psychology, Strategy | Leave a comment

Reverse brainstorming: A better way to generate creative ideas

brainstorming

When we consider ‘how aha really happens‘ the traditional method we use for generating creative ideas, brainstorming, has flaws. Ask your friends, when do they have their best ideas? They will seldom answer, ‘during a brainstorming session’. Most likely it was in the shower, while driving and stuck in traffic or while daydreaming. The fact of the matter is ‘we can’t schedule creativity’ because we don’t know when that ‘aha’ will strike. Yet despite this basic human process we find that managers schedule a specific time for teams to come up with creative ideas.

This is not how creativity works in our brains. (Read page two of ‘How Aha really happens’):

“Over the past decade, neuroscientists have come a long way in figuring out how ideas form in the human mind. As it turns out, their findings contradict how most companies understand and organize innovation. But very few executives know that. They continue applying their conventional wisdom, unaware that science has overturned it.”

Another common belief is that having diverse people involved in a brainstorming session improves idea generation and selection. While this is true that doesn’t mean that the human element of ‘bias’ doesn’t exist. Group dynamics stifle innovation:

For example, in brainstorming sessions several people can quickly dominate a conversation often restricting the sharing of all potential ideas. In other cases, individuals may think less critically about a problem because they are happy to let others do the heavy lifting.  And, those people who lack confidence or internal credibility are more likely to practice self-censorship within peer groups. Finally, groups can be a breeding-ground for organizational barriers such as cultural norms and management bias that limit creativity and critical thinking.

Ok so now what?

Hybrid Model of Brainstorming

I think a better way of brainstorming is doing the opposite of typical brainstorming. For example, instead of brainstorming in groups to solve a particular problem at a particular time, setup a weekly meeting and let people bring in ideas on any subject that strike them at any time during the week. Interesting right?

Also in a traditional brainstorming session the group picks out the idea right there. Instead, don’t decide right away. Because if you brought an idea on any topic at all, the rest of the group might not have thought about the topic before. They’ll greet you with a blank stare in their face.

So instead of evaluating your idea the group will ask you to explain the idea as best you can, including all the elements that you combined in your head to come up with the idea. Then everyone goes off and think about individually and the discussion can continue over emails, telephone or in person. Eventually, a promising idea might emerge from the pack. At that time, it’s time for the ‘What Works Matrix‘ as an individual or group exercise.

Bottom line is creating the element of surprise at the beginning of idea generation. Because if you don’t create surprises you aren’t innovating.

Reverse brainstorming isn’t new

Now that you know how creativity works in the brain, the point is that our brains make connections continuously without us being aware of it. And because this is a natural human process, it’s key that we take advantage of in a whole week or month and not just in a two hour session.

Now, new research suggests that this hybrid model of brainstorming is more effective than the traditional one. While the research may be new, the practice is not. Firms such as IDEO have been doing this for years. They’re well known for including people from diverse backgrounds in all their meetings, essentially preparing a cocktail mix of ingredients to generate creative ideas.

This is how creativity works in the brain.

Obstacles don’t go away easily

Personally, I practice this model of brainstorming myself but have encountered problems. For example, if you’re the only one who brainstorms this way you’ll end up generating ideas that make no sense to others. They’ll think you’re nuts but at the same time they’ll give you the benefit of the doubt since you seem to have all the cool non-conventional ideas. Another problem is that people are used to brainstorming and selecting an idea right there. They don’t want to give an idea time to ‘simmer’ in their brains because of the bias for action. And also because they have more ‘important’ things to do in their routines and supposedly have no time to think. Blah!

So what to do?

Well you have to get people on board in the new way of brainstorming. My recommendation is ‘educate’ your team on how creativity works in our brains so they become aware of their own tendencies. This isn’t necessarily going to eliminate all obstacles but it’s an effective way to get people to believe, and as a plus they’ll feel smarter.

Thoughts? Do you practice a version of reverse brainstorming?

Enhanced by Zemanta
Posted in Creativity, Innovation, Strategy | 15 Comments

Bill Gates and the confirmation bias

I got a PowerPoint preso in my email today about a speech given by Bill Gates to a high school of the 11 things kids won’t learn in school. The rules themselves are quite good and you should definitely check them out.

While I had never heard of such a speech from Bill Gates, I had a hunch he didn’t give this speech and was curious to see if there was a video on the web. I googled ‘bill gates speech to teenagers’ and ended up finding out that and that no one actually knows where they came from.

What’s interesting is most people would not have gone to Google to dig deeper, they’ll believe with certainty that Bill Gates gave this speech just as they’ll believe most everything that confirms their own beliefs. It’s very easy to get influenced by such a presentation because it comes from an authority figure, we humans will automatically take it as ‘must-do’ advice.

The main thing is to understand that…

We’re all suckers for BS

It’s very easy to dress up ideas and align them with an influential figure to ‘provoke’ change. I have no doubt this presentation has been shared by parents throughout the world who then showed it to their kids and got a good result because of it. But, the opposite is also true. An idea can be manipulated with bad intentions in mind, and then we’ll have a very different result.

My point is that we often fall prey to the confirmation bias, our inherent tendency to confirm what we believe is true. I’m not arguing the value of the 11 laws on the presentation, they’re worth reading and taken into consideration. I’m just pointing out that by not ‘questioning’ our own beliefs we overlook the truth which most of the time lead to bad decisions.

The truth: Tell anyone what they want to hear and they’ll believe you. Especially if it’s common sense!

What to do instead?

Seek out the real truth, not what you believe to be true

As , in innovation activities there is a very strong emotional incentive to seek out opinions and information that confirms the value of our ideas:

Whenever we have an idea, instead of searching for ways to prove our ideas wrong, we usually attempt to prove them correct. Once we see a pattern we do not easily let go of it, we keep digging and digging to see that pattern more and more. Sometimes there isn’t even a pattern there but we somehow ‘want’ to believe there is. You know all too well how this plays out in any organization.

Again, instead of confirming our beliefs we should spend time searching for ‘evidence’ that we are wrong. The intention is not to be a skeptic, but to set ourselves free from assumptions and see with clarity. Some of us will dig deeper than others but the important thing is that you dig to challenge your own thinking. See the light!

P.S. Just to clear things up, It’s not that I don’t trust my friend. I just trust my instincts a lot more. But I do get his intent with sharing the preso with me, thanks Smile

Enhanced by Zemanta
Posted in Psychology | 4 Comments
Page 1 of 212