Tag Archives: marketing

Studying Your Competitors is Overrated. Studying Your Customers is Underrated

I don’t know that there’s a research report that shows how rampant competition focused mindset is vs a customer focused one. But, you instinctively know this if you spend anytime in the world of business. And you’re probably more focused on studying your competitors than you are your customers.

Customers Don’t Buy Technology, They Buy Better Lives

Technology, it’s sexy. It gets all the attention, even from non-technologists. Innovation is often confused with technology, as it’s what people see; technology itself is not innovation, rather the outcomes is enables. The mistake aspiring technologists make when pitching their ideas is confusing features with benefits.

The Ultimate Guide For Category Differentiation: The 8 Category Levers

Most businesses exist in the trap of better, which is a race to commoditization; more of the same. There are no shortage of books, blog posts and articles on how to differentiate a business. There really isn’t a surefire guide on how to achieve game-changing differentiation, but there are principles. How can you differentiate your business?

3 Lessons On Customer Obsession From DoorDash

Customer obsession is thrown around as if every business does it. Truthfully, most businesses are profit obsessed; not customer obsessed. So what does customer obsession look like? A business that says they’re customer obsessed is one that sees their customers as their North Star; they start from them and work backwards.

Are You Really Committed To Your Customer Experience?

My haircut is very simple, all around the head with number 1. It has been like that since I was 18 years old. So sometimes I cut my hair myself, and most of the time I go to the barber if I’m not feeling like doing it myself. My long time barber passed away a few years ago so I’ve been jumping from barber to barber. And in recent months I found this place that’s a combination barber and spa with a sports focus. All the barbers are women, dressed in sports pants.