Tag Archives: Innovation

Join me on #innochat for a discussion about Overcoming Innovation Inertia

A few weeks ago, I published a post that got some decent reaction from peers. Titled “Law of innovation inertia“, I touched on the topic of copying approaches that have worked for other companies. My stance is that one should think for themselves, develop a point of view, and then look for ideas elsewhere based on that point of view.

This, of course, is rarely the case. Businesses copy and paste based on the success of others, not because of their own unique strategy.

Anyway, this Thursday 12 at 9 AM PT, I’ll be joining #innochat to discuss the topic of how to overcome innovation inertia further.

The suggested questions as starting points for our discussion are:

The Customer Experience Advantage: Always be connecting dots

I once wrote about connecting the dots. But connecting the dots isn’t constrained to strategic thinking, it applies in every domain. For example, to read a person’s unspoken thoughts, you can read their body language. This takes some preparation, but it is really about connect the dots within a context.

Taking this example further, the same principle applies in the domain of customer experience. What does connecting the dots look like? To illustrate, here is what happens at Gramercy Tavern (from the book Influencer):