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Customers don’t care if you’re innovative or not

They don’t care about your business strategy, your marketing strategy, your supply chain, your approach to human resources; nothing. They also don’t care about your latest innovation program. And, unless you’re Apple, they don’t care about your latest product extension. Seriously, they don’t. A recent post on the Wall Street Journal has pretty much put […]

Innovation What Not To Do: Asking the two deadliest words in business

A few days ago I mentioned that I had been receiving a lot of inquiries about developing an innovation capability, cultural development, and why this matters to avoid systemic failure. My post touched upon feedback as the shortest path to innovation and how people need it to learn. This is the essence of agility, the […]

What innovation and customer loyalty have in common

Customer loyalty. Oh my, today it is as important as the topic of innovation. Customer loyalty is the key to profitability. The reason is simple: It costs more to acquire a new customer than to keep a current one. Without customer loyalty, customers leave. I’ve had the opportunity to work with companies of all sizes, […]

The shortest path to innovation

In the past week I’ve had some interesting conversations with colleagues, friends and random people about culture and innovation capability. There are a couple of themes that have come up, one of which I’ll touch on here: feedback as it relates to innovation. First, let’s put one thing on the table: there is no innovation […]

Why do successful companies fail?

Question-to-innovate Series: This the thirtieth of a series of weekly posts where I will answer a few common questions about innovation. Please feel free to add your own response. Also, if you have any questions you think we should discuss, let me know. Success hides problems.  – Ed Catmull, President of Pixar This is a […]

How innovation happens at Intuit

In the innovation space, we rarely talk about Intuit. Yet, they are supreme innovators. Scott Cook, the founder, says that Intuit is a company of small startups. Below is a series of tweets, I stumbled on, about how Intuit innovates. It is all quite straightforward, but this will give a visual idea of what a […]

What is your pet peeve about the current state of innovation consulting?

Oh yes, what doesn’t  irritate me. See here, here, and here. Although I’ve been referred to as an innovation consultant, I’m don’t consider myself one. For an innovation consultant is one that is well versed in the tools and techniques of innovation, but I don’t believe most have the mindset of an innovator. And this […]