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The core ingredients behind Andres Carne De Res unique customer experience

Mimes, live performances, actors, face painting activities, exotic drinks, a climbing wall…an art performance, right? Nope. It’s a restaurant in Bogota. But calling it a restaurant is an understatement; it’s an experience. Ask anyone about their experience with Andres Carne De Res and they will talk about the experience they had first, then the food. […]

In business, you change with the times or flame out

How is the world going to look like in 5 to 10 years? Unfortunately the average Joe doesn’t ask himself this question. Rather, people go about their daily lives without putting any thought as to how their lives will be different in the future. This includes people working in service industries like transportation; such as […]

Customer discovery never stops

Whether you are optimizing exiting products or services, creating something new, or rethinking your entire business, as a business leader, what’s one thing you can count on to deliver new and unexpected insights?

Serendipitous exchanges fuel innovation

Well, well, well…someone finally mapped out on Twitter what we intuitively know about how innovations happens: The more diverse a person’s social network, the more likely that person is to be innovative. A diverse network provides exposure to people from different fields who behave and think differently. Good ideas emerge when the new information received […]

Live life at the intersection of interesting if you want to push possibilities everyday

There a many traits that separate innovators from non-innovators, one of them is the ability to perceive differently. Put simply, perception separates the innovator from the imitator. Thus, innovations come from non-conventional views. So, if we’re to develop our own capacity for innovation, as well as create a culture that produces and delivers consistent game-changing […]

It’s the little things that kill

Our society tends to focus on the big ideas. We love them, me included. But since big ideas have no precedent, no path to follow, the challenge is they require uncommon action; little details that need to be figured out beforehand. So, everyone likes talking about big ideas. But a very small number of people […]

Get comfortable being uncomfortable

When’s the last time you made yourself purposely uncomfortable? It’s something to think about. When our natural instinct is to constantly seek out comfort… We are the main obstacle to progress because we continually fail to question everything, including our ideas; it’s really that simple. There is a constant strong force at play, the status-quo […]