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For innovation: listen to your customers but don’t believe them

Big data and analytics are going to alter customer experiences through personalization. But, companies should be wise get out of the building and not assume that big data is an innovation silver bullet. As companies adopt social and big data technologies, automation and anticipation will become hotly adopted strategies to create or enhance existing offerings. […]

Customer satisfaction is no longer enough, we have to create new expectations

Here’s a pop quiz for you, do you think it is easier to be innovative if: you consistently aim for excellence you pursue excellence only after there is a crisis If your answer is #2, pay attention because this post is for you… I’m proud to say that the people and companies that I’ve worked […]

For innovation: culture trumps office design

Innovation Labs, either accelerators or corporate bunkers, are now becoming commonplace. As a result, workspace design is booming. Browse around the web, and you’ll quickly see articles about startups that have designed their workspace to resemble their culture. For established companies trying to create a culture of innovation, this means copying the same design mantra […]

Innovation Book Review: Disruption Revolution

Diversity breeds innovation, and as I stated a few weeks ago when I shared with you a list of 10 books about innovation that I recommend you read, it is best for you to look far and wide about the type of content that you read. Right now, the hunger for anything innovation is huge. […]

Complaining is not a strategy

Many companies may start their lives playing to win, but inevitably end up playing not to lose. It is this cycle of being proactive and then reactive that may become a fact for your organization. Many books and blog posts have been written about the many reasons companies fail, a key reason is because they […]

Live Hangouts: Experimenting with digital ethnography

Tomorrow, at 12:20 PM PT I’ll be collaborating with Cirklo on the first part of an innovation workshop via a live Hangout session. Just click play in the video frame below to watch and listen to our commentary. It will be conducted in spanish. If you want to join the conversation, tweet @jorgebarba or @CirkloMx […]

A simple technique to help you develop culture in your organization

Do you have a User Manual of yourself for others to learn about how to deal with you? This is an interesting idea I read about in an interview with Ivar Kroghrud, lead strategist of QuestBack, by Adam Bryant for his upcoming book Quick and Nimble: Lessons from Leading CEOs on How to Create a […]