A few days ago I mentioned that I had been receiving a lot of inquiries about developing an innovation capability, cultural development, and why this matters to avoid systemic failure. My post touched upon feedback as the shortest path to innovation and how people need it to learn. This is the essence of agility, the [...]
Customer loyalty. Oh my, today it is as important as the topic of innovation. Customer loyalty is the key to profitability. The reason is simple: It costs more to acquire a new customer than to keep a current one. Without customer loyalty, customers leave. I’ve had the opportunity to work with companies of all sizes, [...]
In the past week I’ve had some interesting conversations with colleagues, friends and random people about culture and innovation capability. There are a couple of themes that have come up, one of which I’ll touch on here: feedback as it relates to innovation. First, let’s put one thing on the table: there is no innovation [...]
Question-to-innovate Series: This the thirtieth of a series of weekly posts where I will answer a few common questions about innovation. Please feel free to add your own response. Also, if you have any questions you think we should discuss, let me know. Success hides problems. – Ed Catmull, President of Pixar This is a [...]
In the innovation space, we rarely talk about Intuit. Yet, they are supreme innovators. Scott Cook, the founder, says that Intuit is a company of small startups. Below is a series of tweets, I stumbled on, about how Intuit innovates. It is all quite straightforward, but this will give a visual idea of what a [...]
Oh yes, what doesn’t irritate me. See here, here, and here. Although I’ve been referred to as an innovation consultant, I’m don’t consider myself one. For an innovation consultant is one that is well versed in the tools and techniques of innovation, but I don’t believe most have the mindset of an innovator. And this [...]
Can you predict the future? Nope. But you can anticipate by asking questions, and therefore shape the future. The key question to ask your self is: what are the key elements that will drive change? There are three. Of which you will learn about in the following webinar from Stanford Business School.