When I was in high school and college, I got to work both as a customer service and as technical service rep for Tracfone and Verizon. I broke a lot of rules in that time. Stupid rules like reading the script. Back then, over a decade ago, it was a common practice to read a [...]
I must say, I’m highly experimental. So when I saw the tweet below, I was a little skeptical about the content.
How do leaders go about creating an environment for innovation and innovative thinking? In five ways:
Partnership, visibility, and relevance: critical components to driving innovation #innovationcafe — Spigit (@Spigit) December 4, 2013 Innovation can be taught. That is a given. But, just like everything else that matters, it takes work.
They don’t care about your business strategy, your marketing strategy, your supply chain, your approach to human resources; nothing. They also don’t care about your latest innovation program. And, unless you’re Apple, they don’t care about your latest product extension. Seriously, they don’t. A recent post on the Wall Street Journal has pretty much put [...]
A few days ago I mentioned that I had been receiving a lot of inquiries about developing an innovation capability, cultural development, and why this matters to avoid systemic failure. My post touched upon feedback as the shortest path to innovation and how people need it to learn. This is the essence of agility, the [...]
Customer loyalty. Oh my, today it is as important as the topic of innovation. Customer loyalty is the key to profitability. The reason is simple: It costs more to acquire a new customer than to keep a current one. Without customer loyalty, customers leave. I’ve had the opportunity to work with companies of all sizes, [...]