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How do you teach an old industry new tricks?

A good mantra for teaching an old industry new tricks is: make the common uncommon.

Enthusiasm drives employee engagement…and innovation

As much talk and attention innovation gets, the topic of employee engagement isn’t far behind. And with good reason, the latest report from Gallup concluded that only 13% of employees worldwide are engaged at work. Damn! But Gallup also points out that companies with engaged employees outperform those without by up to 202%, so there’s [...]

Just a little bit better doesn’t delight customers, it puts them to sleep

Let’s be competitive on price and offer just a little bit of better service… I heard an on the ground salesperson say that on a call last week. I later told the CEO about it and let him know what I thought about “just a little bit”. Below is an extended version of what I [...]

Are radical business concepts the result of luck or foresight?

Where do radical business concepts come from? Luck or foresight?

Interview: My thoughts on the power of innovation

A few months ago I was interviewed by Media Shower about my thoughts on innovation. Here are the questions and my answers about the origin of the Game-Changer blog, my background, how companies can foster free thinking and the development of new ideas, recruit creative thinkers and how anyone can learn to think innovatively.

The first draft of anything is shit

In Mexico we say “Es otro pedo!” to express when something is awesome or so challenging that it blows your mind. So when I’m talking to other entrepreneurs or simply brainstorming through ideas, an exclamation like that is something I’m looking to hear or provoke in others; a sense of challenge.

New ideas are necessary, but not sufficient for innovation

It’s not the idea, it’s what you do with it. Design an organization that is both competent at generating and executing effective ideas. For all the research and literature that exists about innovation, ideas still take up the vast majority of the attention as the leading factor behind successful innovations. Because ideas are the sexy [...]