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IBM: Early failure is a necessary investment in innovation

I’m reading Switch: How to change things when change is hard by the Heath brothers and in one of the middle chapters called Grow your people there’s a very important lesson on the topic of the fear of failure when provoking change. Here are some thoughts: Since everything is hard before it is easy, in […]

How to change your customers expectations

Just had one of those exchanges where a business owner said that his business offers the best customer service, but can’t really tell me what exactly is ‘great’ about what they do. Hmmmm…