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How do you teach an old industry new tricks?

A good mantra for teaching an old industry new tricks is: make the common uncommon.

WhatsApp: The power of doing one thing extremely well

WhatsApp has succeeded because it is focused on creating a great product, not another social network. What will make your business unique is what you deliberately choose not to do. After almost two years of chit-chat, WhatsApp sold to Facebook for $19 billion yesterday. For a moment, let’s ignore whatever we think about the valuation, [...]

How can a business differentiate without changing the product itself?

Via Quora: What can you change in a business that is strong enough to differentiate the business from all competitors, but without touching the product itself? For example, GILT, changed PRICE but didn’t change product, and opened a niche for discounted designer clothes. Phones International, changed the DISTRIBUTION MODEL of the mobile phone industry but it [...]

3 Ways to help customers win

“It’s not enough that we win; all others must lose.” – Larry Ellison Heard this one yesterday. I’m all in for competition, but business isn’t about war (at some point I used to think like Genghis Khan too). It isn’t about beating competitors just for the heck of it. I find this focus on competing [...]

When a system is ripe for innovation, simplify

Yes, that’s my browser. It had 100 tabs open at that point in time last night. Those 100+ tabs were accumulated over a week of browsing and not reading what was previously open. Not very productive, and a clear sign of procrastination on my part. The accumulation of un-read tabs is a clear sign, to [...]

Google Chrome’s innovation: Focus on what matters and make it relevant

While the statistics are debated, apparently Google’s Chrome browser has overtaken Firefox for the number two spot in two short years and now sits behind Internet Explorer. Why has this happened? Two years ago Firefox was cruising. Their value proposition was that of reliability and security. They created a browser that never crashed and protected [...]

Laser focused products are more emotional

People don’t care about your products features, they care about what it does for them. And the way to do that is by making your product laser focused on satisfying that job.