Fight with them. Not against them. That’s how. These days, we are in serious need of creative firepower. And for all the startup incubators that are popping up everywhere, there still seems like creativity is a scarce resource. For me, creative personalities are passionate people who are not happy with the way things are and [...]
What’s the best way to manage creative personalities at work?
Posted on May 14, 2012 // Leave a Comment
Who’s on your Most Wanted Client List?
Posted on March 10, 2012 // 2 Comments
This is a shout out for B2B companies. The F.B.I. has the list of the 10 Most Wanted Criminals in the World. What if professional services companies had their own 10 Most Wanted Customer List? Heck, why don’t you have one already? Who do you wish to serve?
Empathy drives experience innovation
Posted on February 9, 2011 // 2 Comments
Innovating an experience improves or reinvents the customer experience in the purchase or usage of a product or service.
