One of the greatest abilities every one should develop is to change one’s mind when they are wrong; this is called intellectual humility. And it is rare. It doesn’t come easy for any of us to accept we’re wrong.
Why do organizations fail? There are many reasons, mostly because they become irrelevant by failing to evolve and adapt to a changing world. The reasons this happens are many, but one thing is certain: organizations where everyone agrees with each other, where no friction exists, and where no one challenges the status-quo is certain to miss the future and eventually fail.
I’m very instinctive, have avoided many problems when I’ve followed my gut; and gotten into unnecessary ones when I’ve ignored it. Sound familiar? All of us make intuitive-based decisions, and most of the time our intuition is wrong. Why? In short because life is messy, there’s no way around it, and previous success makes us overconfident in our abilities.
If you’ve been following me for a long time you know I have a very Hungry Mind. On top of magazines, articles and reports, I read at least 1 book per month; and have gone up to 4 in years past. This year I read 15 books in all, lighter than before but interesting nonetheless.
Last year I advised a restaurant owner on customer experience strategy for his restaurant. He had previously done benchmarking against other restaurants, but felt and knew he was missing something more deeper, something that would stick with people. Being a giver by nature, he wanted that same attitude to be part of the day to day operation; he felt that was missing. …
Are digital tools really making us more productive? It’s a constant inquiry and an ongoing debate whether the digital revolution is making us more productive. I’ve written before that the digital revolution is transitioning us to the Age of Efficiency, one where technology does most of the decision making for us. It’s great, but it also has it’s cons and more importantly the expectation that it will make us smarter just by it being there.
The promise of the digital revolution is better innovation, higher productivity, lower costs and faster growth. The jury is still out on whether or not digital tools make us more productive, and the implications for society. …