Tag Archives: CustomerService

Invitation to co-create GREAT CUSTOMER SERVICE manifesto

in Customer Service

Customer Service Manifesto

Dear friends of Great Customer Service!

Not a day goes by when we are reading horror stories about the state of customer service. Especially, these negative experiences attract a large audience. This has been going on for many years now, but it has catapulted since social media enabled people to speak the minds and reach anybody around the world.

We, professionals who are passionate about great customer service, cannot tolerate this any longer. We want to take a stand for great service, and show companies the huge benefits of providing awesome service.

Therefore, we want to co-create a manifesto, which will highlight the need and the approach for great customer service.…

An undeniable truth is an opportunity for innovation

in Innovation

rather get punched in the testicles than call customer service

punched in the testicles than call customer service

Undeniable truth: a statement that almost everyone could agree with that has natural effect of causing people to nod their heads in agreement.

With that out of the way it’s hard not to agree with the statement on the picture above. I think most of us dread calling customer service, we find it annoying and a waste of our time. But I’m not going to bore you with my ongoing assault on customer service, instead I’m going to remind you that a way to spot opportunities for innovation is to recognize when the system is stuck.

Customer service is clearly stuck, it hasn’t changed one bit and just the fact that somebody took the time to draw a cartoon about how badly it sucks makes it an undeniable truth.

And boy is it a worthy challenge!…