Tag Archives: customer experience

Are You Really Committed To Your Customer Experience?

My haircut is very simple, all around the head with number 1. It has been like that since I was 18 years old. So sometimes I cut my hair myself, and most of the time I go to the barber if I’m not feeling like doing it myself. My long time barber passed away a few years ago so I’ve been jumping from barber to barber. And in recent months I found this place that’s a combination barber and spa with a sports focus. All the barbers are women, dressed in sports pants.

You Are Not Just Your Product Or Service. You Are Your Customer Experience

A few weeks ago I treated myself to a deep tissue and hot stone massage. The place I went to was recommended by a friend, so I was looking forward to it. As someone who likes massages and spends some time watching YouTube videos on it, I’m “somewhat demanding” for what I’m paying for. Still, I arrived with no expectation and simply accepted a recommendation.

How Mazda Tijuana’s Extreme Test Drives Create an Engaging Customer Experience

Last week I got a chance to test drive a Mazda CX9 and 3 as part of my research for an innovation project with Mazda Tijuana. Traditionally, test drives are done in a very common way; nothing out of the ordinary.

If You Can’t Out-Think, Out-Care

care moreRecently I had some issues with one of the internal fans on mi laptop, which will turn 5 years old in November; so I’m not surprised one of the fans stopped working properly. The problem is the internal components no longer exist because my laptop is a late 2012 model of the HP 15 Envy. So what did I do?

If You Can’t Outsmart, You Must Outbehave

If you can't outsmart outbehave

Illustration by Christian Laborin

Follow through, follow up, being considerate and thoughtful; these are the basics of relationships and business. Across the world there is a chronic problem with all of these critical relationship and business building activities, there isn’t a day that goes by where someone is not complaining about being ignored, treated like a commodity and just not having a pleasant experience with other people.

Inspiration Comes from Anywhere

Inspiration Comes from Anywhere

Illustration by Christian Laborin

A common innovation challenge inside established organizations is the Not Invented Here syndrome, where you block ideas that come from outside the four walls of your organization; denying yourself of inspiration and a fresh perspective.

So, as a business leader, how do you overcome this challenge and jump-start innovation in your business? You take to heart and practice the principle of “ideas come from anywhere”, not just the people inside the organization.