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How Leaders can set the tone for innovation

Remember last month I told you about a client who told his staff that they needed to start thinking about what they've never thought about? Well this past week I went back to check up on them and see exactly what had happened since our last … [Read more]

Innovation posts of the week: The 3 Types of innovators

Defining Customer Needs In Volatile Times: Two Steps To Accelerate Innovation -  Business 2 Community From the Trenches: Musings from an MBA at an Innovation Firm - Frog Design 3 Types of Innovation-Structured [Apple], Unstructured … [Read more]

How diversity helps break linear thinking in your innovation team

I'm not so sure if I should write this post. It contains an email with some info that is best to keep private. But I just can't contain myself as it's a visceral example of why having a diverse set of people with different backgrounds, education and … [Read more]

How Happy Accidents Happen through serendipity

Two weeks ago we had a serendipitous event. A happy accident. We had a scheduled meeting with a partner at 8 am on Wednesday morning and our partner didn't make it because of family issues. What's interesting is that our partners office is on an … [Read more]

Important innovation question: What are you fed up with?

And are you willing to do something about it? That's the question many people can't answer. Everyone likes to complain. Complaining is easy because you don't have to expend any energy in thinking about how you would fix it. All you have to do is … [Read more]

Innovation posts of the week: What is a culture of innovation?

There Are Three Kinds of Innovation. Don’t Get Trapped Doing the Wrong One - Forbes Bust Your Innovation Myths - HBR 5 Ways That Standardization Can Lead To Innovation - FastCo Design What is a "culture of innovation" anyway? by … [Read more]

Why every customer service “success” on social media is really a customer service failure

One of the main benefits of social media is to provide instant customer service. While this might be true, I think we're seeing it from the wrong angle. Companies are looking at it as a way to put out fires, to delay an customers eventual … [Read more]