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What innovation and customer loyalty have in common

Customer loyalty. Oh my, today it is as important as the topic of innovation. Customer loyalty is the key to profitability. The reason is simple: It costs more to acquire a new customer than to keep a current one. Without customer loyalty, customers … [Read more]

The shortest path to innovation

In the past week I've had some interesting conversations with colleagues, friends and random people about culture and innovation capability. There are a couple of themes that have come up, one of which I'll touch on here: feedback as it relates to … [Read more]

10 Change your course questions CEO’s need to ask themselves

Questioning, one of my favorite activities. I've been spotting a lot of it lately, and that's good. Whether it's because we are entering the last month of the year or because people are feeling the need to reflect, we need to be constantly … [Read more]

Why do successful companies fail?

Question-to-innovate Series: This the thirtieth of a series of weekly posts where I will answer a few common questions about innovation. Please feel free to add your own response. Also, if you have any questions you think we should discuss, let me … [Read more]

How innovation happens at Intuit

In the innovation space, we rarely talk about Intuit. Yet, they are supreme innovators. Scott Cook, the founder, says that Intuit is a company of small startups. Below is a series of tweets, I stumbled on, about how Intuit innovates. It is all … [Read more]

What is your pet peeve about the current state of innovation consulting?

Oh yes, what doesn't  irritate me. See here, here, and here. Although I've been referred to as an innovation consultant, I'm don't consider myself one. For an innovation consultant is one that is well versed in the tools and techniques of … [Read more]

Forecasting Innovation: 3 types of drivers of the future

Can you predict the future? Nope. But you can anticipate by asking questions, and therefore shape the future. The key question to ask your self is: what are the key elements that will drive change? There are three. Of which you will learn about in … [Read more]