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Is customer service going to get worse before it gets better?

View image | From Quora: A study from the UK just came out showing that 66 million complaints were made about products or services in 2014, almost double the number made in 2013. Is customer service getting worse or are more … [Read more]

Innovators have strong opinions weakly held

Innovators are less myopic than the rest, that's a fact you can count on. But, what makes them so? They are willing to change their mind... … [Read more]

To innovate how you innovate…

Usually, every business that starts goes through some hard times and then eventually succeeds. But, also, most eventually fail because they've failed to change with the times; they stagnate. Well, a few months ago I wrote a post where I laid out five … [Read more]

What a culture of innovation looks like

Creating the conditions for innovation to happen is at the top of the agenda for any leader, but in many organizations, innovation is more of a word used between sentences than an outcome. In other organizations, innovation happens in spite of … [Read more]

Top storytelling tips for innovators and entrepreneurs

As a well known Disney fanatic, I get asked about storytelling quite a bit. And, my number one and only tip is this: be authentic. It doesn't seem like a lot, but many people are afraid to be authentic. A great way to express authenticity through … [Read more]

How do you measure an innovation ecosystem?

Here's a recap from our #innochat session on Measuring an innovation ecosystem. Below are the questions we discussed with my own and answers as well as responses from other participants. Want to read the whole chat? Great! You can find the … [Read more]

Jony Ive on design: Care about getting it right for each other

Radical is a matter of perception, what seems radical to others is common to some. It's not different for Apple and other organizations. Came across this video about Jony Ive telling Charlie Rose what drives his, and Apple's, design … [Read more]