Category Archives: Strategy

Be gone with categorization

[blackbirdpie url=”https://twitter.com/#!/jorgebarba/status/72767066175848448″]

This was in response to @marihuertas, who also thinks there’s no such thing as social media experts.

Recently I fell into the categorization trap…

We are doing some branding work for a publicist. Specifically coming up with an identity that’s uniquer to her. When doing this type of work, an anything for that matter, you start off asking the client about them. You want to find out what makes them unique, sometimes this is easy but most of the time this is hard. Ultimately you want this process to result in creating an identity that the client will get excited about but also people will remember and love.

But sometimes you let old habits take control. You let the client direct what they ‘supposedly’ want. It’s a balancing act letting the client ‘direct’ and then proposing alternatives. We fell into the trap of letting the client direct and not get any traction because our client is ‘not sure’ of what she wants. Our client can tell us she wants X, Y and Z; we have to transform this into a look and feel.

We were frustrated because we haven’t hit the nail.

It then occurred to me that we might be trying to do this taking a practical approach, and as result we’re not getting excited about this process. We are not directing the scene but getting directed. And as a result our enthusiasm is sapped.

I had to remind ourselves that there are two types of work: the visionary and audacious and the practical and predictable. The first leads you to inspire others to adopt a vision. It’s all about excitement. The other leads to ‘me-too-ism’, predictability.

It’s that simple.

Defy categorization

Practical steps come into play when we want to fit into a category, in our case our client is a publicist. We take steps that worked for us before or that worked for someone else. And when letting our client direct the scene, she’s going to follow what’s in her head about what a publicist looks and sounds like because that’s the way she sees the world.

Our job is to short circuit this and propose alternatives. To stretch their minds. Our job is to excite and inspire as much as it is about executing.

After exchanging emails with my team for about half an hour, I continued pondering our mistake. I quickly glanced at Tweetdeck and saw this tweet by @lindegaard (which brought a smile to my face):

Strategy book review: Killing Giants by @note_to_cmo

Killing Giants

As someone who not just enjoys reading but also practicing strategic thinking, I just had to read Killing Giants by Stephen Denny.

Most startup advice tells us to not worry about the competition. To not set out to kill the giant in the industry. But sometimes things don’t go according to plan. If anything, thinking about stuff ahead of time and acknowledging that you are in a competitive environment and that these things could happen really matters.

Though the name of the book implies that there’s a competitor, I think the real Giants are the unforeseen problems that not even the competition is seeing. It’s also the giant blinder (psychological biases) that’s inside of us that needs to be killed.

That’s the message behind Killing Giants.

Innovation book review: Little Bets by @petersims

Little Bets by Peter Sims

“The side that learns and adapts the fastest often prevails.” – General David Petraeus

You can’t mess with evolution. That’s the message I got from the book Little Bets by Peter Sims.

If you are well versed with the state of current innovation thinking, you will find that the main ideas are heavily influenced by design thinking. This is not a recipe book for design thinking. There are no how to’s. It’s strength lies in it’s synthesis of the main principles of experimental innovation. Today, more commonly known as design thinking.

It’s a well written and engaging book. I read Little Bets in a little over 6 hours. It’s a short read but entertaining read.

What stands out about the book is the distinctive stories and characters Mr. Sims uses to illustrate the main ideas. For example, how Chris Rock tests new jokes in small venues with small audiences before taking them to bigger events. This helps him tests and refine jokes that he knows will resonate with audiences at bigger events. The story of how Pixar’s Toy Story begun from little bets. How the the success of the U.S. Military’s ‘Surge Strategy’ is influenced by Design Thinking.

Problem finding: even emulation requires brains

A few years ago I was advising three guys who wanted to start a t-shirt company business in Mexico. These guys were still in college and were studying graphic design.

In Mexico there is a brand called Naco that started a trend of inverting words so something like AC/DC looks like AISI/ DISI. People found this funny and so these shirts started selling like hot cakes.

This idea has since been copycatted a million times over.

A lesson from Apple on reputation

Apple is once again telling the world that it’s a User Experience company that just so happens to make consumer electronic products. Apple is reportedly working on a way to sync iPods with iTunes wirelessly. It’s just another step in Apple’s steady march toward making wires and cords a thing of the past.

A few days ago I was making room behind my desk for the laptop, external HDD and speaker wires. As I was rearranging I started pondering how long it would take until we live in a world without wires and who would take us there.

My first thought was Apple.

What I find interesting, is that if any other ‘consumer electronics company’ would set out to eliminate wires, it probably would not be a big deal. You kind of get the idea that if Microsoft would be the first to remove wires from our lives, that they would screw it up in some way. Therefore eliminating our excitement for the ‘new experience’.

Because we know Steve Jobs to be a perfectionist, we know and trust that Apple will deliver the goods. The new experience.

And we actually want Apple to be the one to do it. Not Microsoft. Not HP. Not Dell.

Apple.

Why?

Because their reputation precedes them in the area of creating great consumer products that are as much about the experience we have as what we use them for. It is this reputation that sets them apart. It is now hardwired onto our brains that Apple creates the best consumer electronics products period.

Heck, some of us are starting to wish they should start making cars just for fun.

User experience is all about removing obstacles. Eliminating extra steps that don’t add any value. Apple is a user experience champion. They own it.

They’ve become the ‘most’ at delighting and exciting us with their products. This is key.

Like Fast Company founder, Bill Taylor, says:

You can’t be “pretty good” at everything anymore. You have to be the most of something: the most affordable, the most accessible, the most elegant, the most colorful, the most transparent. Companies used to be comfortable in the middle of the road — that’s where all the customers were. Today, the middle of the road is the road to ruin. What are you the most of?

With that said, we would all do well and learn from Apple and begin thinking about what we want to be known for. Because if we get to such a place, this is where Greatness is forged.

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Don’t look for examples, be the example

I have a client who has (so far) the only SaaS payroll management solution for small businesses in Mexico. This is both great and bad. Let me explain…

In our initial meeting I was told they used Workday as an example to follow. Their reasoning was that Workday has a very simple to use and intuitive interface, plus they are the ‘leaders’ in the field. The studied them rigorously and brought the same principles over to their solution.

This hasn’t worked as planned.

Workday has and used a distinct set of capabilities that my client doesn’t have (development experience in new technologies for one). Plus the customer is also different. And Workday’s cluster of capabilities go beyond simple copy and paste design, look and feel.

These cluster of capabilities have to solve the customers problem, make his life easier. Ultimately that’s what matters.

Is subtractive thinking the new normal?

Creativity is subtraction

Apple is on everybody’s minds these days. Yesterday, along with my partner and new team member (@dario_rivera), I was talking to a client about a few observations we had about some processes in their restaurant operation and how we think they are creating bottlenecks.

Our conversation ended up being about how there seems to be a race towards simplicity. It seems us humans are hardwired to keep on adding stuff and quite scared of eliminating.

But when everyone competes on ‘out-featuring’ (adding) the other guy, your best bet is to do the opposite and subtract (reduce/eliminate) features. It’s not that simplicity is the new normal, it always is.