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Radical is just a matter of perception

Radical management in not really radical but common sense. It’s perceived as radical because we’ve been following the same rule book for so much time that the opposite seems well, radical.

Why culture matters

Your people are the most important differentiator. The more engaged they are and feel part of something bigger than profits, the bigger the differentiator culture becomes.

You should never have to worry about…

Not having to worry about ‘x’ sounds too good to be true. Yet what if your value proposition was really focused on doing exactly that for customers or clients?

How to change people’s behavior by tweaking the environment

Tweaking the environment is about making the right behavior a little bit easier and the wrong behavior a little bit harder.

Useful and valuable

An innovation happens when a truly valuable idea is both useful and valuable to the customer.

Madness creates opportunity

Act deliberately crazy and no one will want to compete against you. If you’ve read The Thirty Six Chinese Stratagems, then you’re familiar with the statement above. Here’s the stratagem if you don’t know it: Feign madness but keep your balance Hide behind the mask of a fool, a drunk, or a madman to create […]

What matters: Don’t waste your customers time

In the past month I spent close to 9 hours with support representatives from a couple of companies with whom I’ve had issues with. One is Sprint and the other is Dell. While 9 hours in a month doesn’t seem like a lot, believe me it’s a lot. When I was in high school I […]