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For brands who care about you, actions speak louder than words

“For things to change, somebody somewhere has to start acting differently.” – From the book Switch: How to change things when change is hard. I was watching the above video from Trendwatching’s trend video report from earlier this year and it got me thinking about which brands I love and which I think care about [...]

A young mind is a healthy mind

I wrote an article for On Innovation a few weeks ago and it was published yesterday: Finding your crayons: Innovation inspiration from the young. Initially I wanted the the article to be titled ‘A young mind is a healthy mind’ but I guess that didn’t say much, but here then is what I mean in [...]

To create change don’t be afraid to shake things up and take charge

“For things to change, somebody somewhere has to start acting differently.” – From the book Switch: How to change things when change is hard.   If you want your team to do things differently just send them an email right? Just merely saying ‘let’s be different’, ‘let’s innovate’ in an email is not going to [...]

Why purpose matters

The decisions people and organizations make about where, how, and why to invest their energy all stem from a need of purpose.

The no. 1 innovation skill you need to master

A friend of mine who recently visited this blog made the observation that I make a lot of reference to sports. I thought this was kind of cool because he noticed it, and understood what I was trying to convey. This is an important observation, because as we’ve mentioned before, one of the key skills [...]

Zappos: Delivering Happiness through experiments

How Zappos uses experiments to improve their customer service

Innovation is an evolutionary process to get better at something

Innovation is an evolutionary process, you try lots of stuff and keep what works all in an effort to get better at something.