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What Sherlock Holmes can teach us about decision making

I’m a sucker for anything that has to do with decision making. And, I’m also a sucker for anything that has to do with Sherlock Holmes. The two go together nicely. That is why I was excited to buy Maria Konnikova’s new book, Mastermind: How to think like Sherlock Holmes. I found this excellent video [...]

Why working on your weakness is a strength

Greg Satell, aka @DigitalTonto, published a post that hit a nerve and I ended up posting a long comment on his post. His post, how and why I blog, revealed Greg’s motivations for writing a blog. His thoughts, resonated with my own motivation. And, in the comment, I revealed one of my own motivations for [...]

Positive Intelligence: How people and organizations can achieve their potential

Happiness, behavior change, autonomy, purpose… These words have moved into the everyday business conversation and taken on a life of their own in the last few years. They’ve spawned books and conversations. Yet few offer a systematic way towards better outcomes. And not just that, but also helping us become aware of what might be [...]

3 cognitive limits we must overcome to think differently

Expertise is the enemy of innovation right? Yes, but even experts can think differently. And there’s much to learn from them on how they are able to overcome their ‘know-it-all’ tendencies. Indeed, research into expertise and expert performance explains how great strategists use mental frames to break cognitive barriers that prevent others from seeing new [...]

Why asking ‘WHY’ is so damn important

We all think we know how most of the things we work with a on a daily basis work. Take for example your computer, how does it work? How does the screen display those icons? How does the mouse/keypad work? How does the computer know when you’ve written on the keyboard? To answer these questions [...]

The customer/client is rarely right

We have a client in the in the personal finance industry that helps people get out of debt and for the past two months we have been managing and executing their social media strategy. Part of this strategy is defining the content, branding and overall message you want to convey. This is key because it [...]

Please understand me. I want you to

The only way to understand what customers (our children) are thinking is to put ourselves in their shoes and step into their world. Look at the world from their eyes. We have to close the gap between their world and ours if we are to understand and help solve their problems in a better way.