If you’ve been following me for a long time you know I have a very Hungry Mind. On top of magazines, articles and reports, I read at least 1 book per month; and have gone up to 4 in years past. This year I read 15 books in all, lighter than before but interesting nonetheless.
Innovation is as much about attitude and perspective as it is about process. It’s an uncertain path that tests women and men’s mental and emotional fortitude; it’s not for everybody.
As innovators we have fight against human nature; our own and that from our fellow humans. The fear of not knowing is the main enemy of this story, which takes constant vigilance and engagement.
Is empathy overrated? As I posted a few weeks ago, empathy is the greatest creator of human energy; so I don’t believe it to be overrated. Still, there are those who believe too much empathy is not good. One of those people is Psychologist and author Paul Bloom, who wrote a book about the topic. I’ve found it interesting and have been reading and listening to his counter arguments to empathy; the main argument is it’s narrow, biased and therefore puts it ahead of rational thinking.
Innovation has many enemies, but the one you can count on to rear its ugly head all the time is expertise. You see, true innovation is something new, surprising and radically useful; it’s an order of magnitude better than what currently exists. Expertise driven innovation results in incremental improvements, which is good for stability; but it hinders progress when it comes to making leaps.
Last year I advised a restaurant owner on customer experience strategy for his restaurant. He had previously done benchmarking against other restaurants, but felt and knew he was missing something more deeper, something that would stick with people. Being a giver by nature, he wanted that same attitude to be part of the day to day operation; he felt that was missing. …
No standard behavior change, no innovation. It’s that simple. True Innovation results in a step-change where we can’t imagine going back to the old way, but the road to that outcome is full of rejection. It’s hard to overstate how important this is: if you’re not getting rejected you’re going the wrong way.…