Investing in developing a unique customer experience is one of the most powerful strategies a business leader can use, and customer service is at the core of this. I recently read Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara. The book delves into the philosophy and practice of going above and beyond in customer service. The book draws on Guidara’s extensive experience in the hospitality industry, particularly his time at Eleven Madison Park, a renowned restaurant in New York City.
Category Archives: Leadership
Build Your Strategy Around These 12 Things That Won’t Change
Most businesses base their strategy on what is, rarely looking out into the future to consider what’s going to change. Better businesses look out into the future, embrace it, and base their strategy around it. The future is uncertain, it’s a range of possibilities, which makes it difficult to plan for. It’s why most business leaders want to know “What’s going to change in the future?”, it’s a common question. But, a better question is “What’s not going to change in the next ten years?”
5 Ways Leaders Can Tap Into Their Employees’ Full Potential
Wasted potential, it’s how most companies lose growth opportunities and operational and service improvements. It happens when leaders fail to tap into people’s potential. One way they do this is when they fail to recognize that some people have other skills and talents, not just hiring someone to follow a pre-determined process.
How To Create a Growth Obsessed Culture
Quick question: Does your employer value your personal development over short-term metrics? I’m sure your answer is no. That’s because most organizations are performance-obsessed, they prioritize short-term results.
Why is The C-suite Divided On Generative AI?
Generative AI is here to stay. And as has been the case in the past, it’s being driven by startups. The late adopters? Corporations. According to a Boston Consulting Group (BCG) survey of 2,000 global executives, more than 50% still discourage Generative AI adoption. Why?
Will AI Make CEOs Obsolete?
Fast Company has an interesting question “Will AI make CEOs obsolete?“. A survey of CEOs found that 49% said “most” or “all” of their work should be replaced by artificial intelligence. The report, produced by online learning company edX, doesn’t directly answer the question but is worth considering.
The Hidden Gem: Why Companies Waste Potential by Overlooking Overqualified Talent
There are hidden gems in organizations who’s potential is wasted. It’s not just qualified employees, but ttenti, and I believe their employers are not recognizing this.