Category Archives: Leadership

The Myth of Common Sense

The myth of common senseLast year I advised a restaurant owner on customer experience strategy for his restaurant. He had previously done benchmarking against other restaurants, but felt and knew he was missing something more deeper, something that would stick with people. Being a giver by nature, he wanted that same attitude to be part of the day to day operation; he felt that was missing.

Disruption Never Comes From Within

conor mcgregor vs floyd mayweather jr

Photo by Esther Lin

Every business misses the future and gets disrupted by an outsider. This happens because the incumbents are stuck in their ways, doing the same thing over and over again and never zoom out to take a look at the macro view.

This happens everywhere, including domains where you least expect. Case in point: the fight business.

Stand for Something if You Want To Inspire and Stand Out

Often I get asked about what the best marketing strategy is. Before answering the question, I make people consider the fact that it’s hard to pay attention to anything on a day to day basis when we are bombarded with so information, notifications and all types of distractions.

Why You Hate Your Job (And How To Fix It)

why do people hate their jobsIf you ever get to collaborate with me (I wrote a User Manual to Jorge Barba if you’re interested), know that one of my pet peeves is limitations; I hate being fit into a box. For me, limits and fears are just an illusion. So, I approach everything with a sense of possibility rather than a sense of “this is how it is”.

It All Starts With A Provocative Question

all brilliant answers start with questions

It’s not unusual that we get stuck in situations where we’re not able to find a way forward and feel like we’ve exhausted all options. In these situations we struggle, get stressed out and block ourselves from exploring other options. What do you do to get unstuck?