A year and a half ago I had a huge customer service issue with Dell. This issue was ultimately fixed for me, but the experience left a stingy feeling. Not to mention a burning desire to change it. Fast forward to an article on the New York Time’s about a guy who is living through […]
Spotted this question at Disney Institute’s Facebook Fan page: Here’s more in-depth look at how Guestology works: The power or the Disney Magic comes from knowing customers and looking beyond the words being used to figure out how to exceed guest expectations. Something that happens on-site may not be our fault, but it is our […]
Customer service matters because customers remember how they are treated as much as if you are an innovative company. They remember the details.